Warranty Policy/Guidelines

Warranty Policy/Guidelines

Bramhansh products come equipped with a warranty period of 1 year that covers technical issues, excluding physical damage. Free door-to-door services are provided throughout the warranty period from the date of purchase.

Proof of purchase in the form of an invoice (irrespective of the sales channel) is required to be presented for availing warranty services. Noise can choose to not provide services if the invoice is not presented.

If the issue is not resolved over a call or an e-mail, we will arrange to pick up the device from your address, for repair or replacement. In case of non-availability of a reverse pick-up facility at your location, Bramhansh will request you to self-ship the product to our warehouse and share the tracking details with the Bramhansh customer service team. When a customer self-ships the product, the cost must be incurred by the customer. Bramhansh will not be responsible for any loss or damage during transit if you self-ship your product to us.

Bramhansh shall not cover any liability or claim pertaining to any kind of rashes or skin allergy due to usage of Bramhansh products including consequential or resulting liability, damage or loss to property or life, injuries, loss of any kind of personal data arising directly or indirectly out of any defects in Bramhansh products.

While Bramhansh will make every effort to carry out repair at the earliest, we would like to make it expressly clear that we are under no obligation to do so in a specified period of time.

Out of Warranty

If a product that is out of warranty, reflects a technical issue & customer wants to avail the services, customer must incur a certain amount of charges.

A replacement can be given on chargeable basis if the product is not repairable. This can be processed only if the specific product is in stock.

Bramhansh Warranty is not applicable in any of the following cases:

In case of any damage to the product, customer abuse, repair by unauthorized persons, misuse detected, product attacked or damaged by house pests, pets, rodents, accidental or incidental damage, spillage of any kind of liquid on the device, device subjected to extreme temperatures. Wear and tear that occurs due to regular usage of the device will also not be covered under warranty.

This warranty will automatically terminate on the expiry of the warranty period of 12 Months (as determined by proof of purchase), even if the product is not in use during the warranty period for any reason..